Our Recycling & Sustainability Commitment from Carpet Cleaner

Carpet Cleaner is committed to building a genuinely circular approach to textile and floorcovering care across our service areas. Our sustainability page explains the measurable targets, local partnerships, and everyday actions we take to reduce waste, conserve water, and lower emissions. We believe professional carpet cleaning and environmental stewardship go hand in hand: every job is an opportunity to keep carpets in use longer and out of landfill.

We work with neighbourhood transfer points and municipal teams so that when carpet removal is unavoidable we can direct materials to appropriate facilities rather than to general waste. Our teams are trained to separate salvageable fibers, underlay and fixings on-site, and to make controlled deliveries to transfer stations that accept textile and rigid flooring materials.

Our approach recognises local systems: many boroughs operate multi-stream waste separation and household textile collections, while regional transfer stations provide segregation for foam, rubber, and foam-backed carpets. By aligning our collection and drop-off processes to these local rules, carpet-cleaner operations minimise contamination and improve recycling yields.

We have set a clear recycling percentage target to track progress across the fleet. Our current corporate objective is to achieve a 75% recycling rate by weight for all carpet and related materials recovered from domestic and commercial sites within three years. This target covers carpet fibre reuse, foam and padding reclamation, salvageable underlay, and materials repurposed for insulation or industrial fill.

To hit the 75% target we focus on three operational pillars: waste prevention through prolonging carpet life, targeted salvage and segregation at point of service, and verified downstream recycling partnerships. Our teams log the weight and destination of recovered materials so we can report on performance by borough and by route, helping to identify where further process changes will raise recycling percentages.

Types of recycling activity we engage in are tailored to local infrastructure and typically include:

• Textile recycling and fibre reclamation for re-spinning or insulation
• Underlay and foam pad recovery for mechanical processing
• Carpet tile reuse programs for community projects and building refurbishments
• Appropriate disposal and neutralisation of cleaning chemicals through licensed waste processors

We partner with local transfer stations and civic waste facilities in multiple boroughs to ensure recovered materials enter the right streams. These collaborations are crucial because boroughs vary in their approach to waste separation: some operate kerbside textile collections, others run centralised recycling hubs. Our logistics teams tailor drop-off routes to those local arrangements to avoid contamination and maximise recovery.

Partnerships with charities and social enterprises are a core part of our reuse strategy. Carpet cleaners often encounter gently used carpets, runners, and rugs that can be donated rather than recycled; we prioritise donation to shelters, community centres, and social housing retrofit projects. Where items are unsuitable for reuse, we work with accredited recyclers who can reclaim fibres and recover pad materials.

Low-carbon vans and fleet decarbonisation

Our fleet transition is underway. We now operate a growing number of low-emission vehicles — including hybrid vans and fully electric service vehicles — across inner and outer borough routes. These low-carbon vans are scheduled to cover high-density urban rounds where emissions reductions are most impactful. In parallel, route planning software reduces mileage and idling time, cutting emissions and improving efficiency.

Practical service changes that reduce waste

On-site for each booking, our technicians perform a quick salvage assessment. Where possible we repair rather than remove, apply spot restoration, and use specialised cleaning methods to extend carpet life. Employing eco-certified products and controlled rinse cycles reduces water use and chemical load in wastewater sent to treatment facilities.

We also maintain clear internal standards for hazardous and chemical waste management: unused concentrated solutions are collected, labelled, and transferred to licensed hazardous waste handlers. This approach ensures we comply with borough-level waste disposal rules while protecting local waterways.

Working with communities is central to how our carpet cleaning company measures success. Beyond the 75% recycling target we set annual milestones for charity donations, volunteer collection events, and educational outreach about textile separation in boroughs that run specialised kerbside schemes. Our transparent tracking of materials by destination allows us to report annually on progress while continuing to refine routes, vehicle choices, and repair-first practices.